Hours: Full-Time, some flexibility – typical operating hours span 08:00-18:00 Mon-Fri so any ~7.5 hours within that range. (Part-time applications also considered for 3 or 4 days per week.)
Pay: Salary starting at £19,500 – range to £24,500 depending on prior experience
Location: Remote / Work-from-Home
Jolly Good Beer is a wholesaler of drinks to on-trade and off-trade customers – off-licenses, shops, bars, and pubs. We predominantly sell excellent “craft beer” – a fuzzy term, but to us it’s primarily about independence & ethos – but also other drinks products and related items. We have a warehouse in Upwell, which is just inside Norfolk on the border with Cambridgeshire (but don’t worry, you don’t need to be anywhere near it). One of our key focuses is product quality – so our beer stock is all kept properly coldstored at this site and we run a fleet of chilled vehicles as well as a chilled drop-site in Kent. We’re a relatively small business – currently consisting of 16 people in various roles, but expecting this to be approaching 20 by the end of 2022. JGB has been trading since April 2014, we have survived COVID-19, and are now outperforming our pre-COVID revenues with May 2022 being our current all-time record sales month.
We’re a geographically distributed team – with only logistics staff and me (Yvan, business owner) based out of the Upwell site. The rest of the team is located in Cambridge, Herefordshire, Kent, Bristol, and Manchester – as such it is a key requirement of this role that you are able to, and very comfortable with, digital communication. Our core daily communications channel is Slack (an online “chat” type platform), and we otherwise are tightly integrated around email, our ticket system, and online sales & finance platforms. Some software in daily use besides Slack includes: Google Suite (Gmail, Docs, Sheets, etc), FreshDesk (ticket system), Xero (accounting), WooCommerce (sales platform, heavily customised), GoCardless (Direct Debit), Deputy (staff hours tracking), and HubDoc (processing invoices). [Prior experience with any of these platforms is great, but not a requirement.] Note that this does not mean we expect employees to be online-all-the-time – silencing comms out-of-hours is encouraged. Appropriate IT equipment will be provided where needed.
In this role you will report primary to Yvan, but also be working in support of our heads of sales and procurement. To be honest it is a fairly open ended role that may well swing in one direction or another depending on your strengths and interests. The key tasks involved are:
- Ensuring incoming invoices are processed and kept up to date versus supplier statements.
- Communications triage – keeping the support system clean, assigning tickets to appropriate staff and groups, handling some communications directly where appropriate.
- Incoming call handling – our main external number will be re-directed to you, so you can take calls and refer them to the appropriate member of staff (this function is backed-up by the sales team.)
- Some assistance with inventory management and handling non-procurement supplier communications.
- Monitoring of general business action-items and following up on their progress and completion.
- Communications with customers about orders and deliveries, as well as troubleshooting and credit-notes.
It’s more important you’re the right person for our team, than that you have any specific prior experience or skills – however relevant experience certainly won’t hurt, especially a working knowledge from any prior admin experience in the UK beer industry. The primary requirements are going to be an ability to focus on administrative work, and attention to detail. This is a mixed role that could in time progress towards a more financially oriented position, operations management, or even sales or procurement.
We are, of course, an equal-opportunity workplace and believe strongly in this and in pro-actively being part of an inclusive and accepting society.
Other benefits of working for JGB include:
- an additional day holiday per year worked at JGB up to 33 days
(leave allowance starts at the statutory 28 days inclusive of bank holidays)
- annual review includes guaranteed RPI indexation of salary (November 2023)
- role-relevant training will be provided, with an aim of supporting career progression
- beer – if you’re into it – all employees are part of our tasting and QA panel
- and, now COVID is (kinda) behind us, we look forward to reinstating:
- annual all-hands meeting followed by dinner and drinks (early Spring)
- annual JGB BBQ at Upwell (Autumn)
If you’re interested in this role please send us an email introducing yourself, summarising your working background or with CV, and with any questions you may have – to: firstname.lastname@example.org
We will accept applications submitted by email until Sunday 12th June and arrange initial screening meetings via Google Meet or Zoom in w/c 13th June with an aim of hiring someone to commence work ASAP. Meeting slots will be available both daytime and evenings. Please also let us know when you would be able to commence work (i.e. current notice period).
All applications are strictly confidential and no information about them will be shared outside of JGB.